Privacy Policy

Introduction

deepquantorium Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online fitness platform and services. This policy applies to all users of our website, mobile application, and related services.

Data Controller Information

deepquantorium Ltd is the data controller for the personal information processed under this policy. We are registered in Cyprus with company registration number HE957432. Our registered address is Themistokli Dervi Street 7, Larnaca 6059, Cyprus. For privacy-related enquiries, you can contact us at privacy@deepquantorium.pro or by phone at +357 24972113.

Data We Collect

The data we collect enables us to provide you with personalised fitness services and improve your experience on our platform. We collect information in the following categories:

• Account Information: Name, email address, phone number, date of birth, and account credentials when you register for our services.
• Fitness Profile Data: Fitness goals, current fitness level, health conditions, dietary preferences, and workout history to personalise your experience.
• Usage Information: Details about how you interact with our platform, including workout completions, session durations, and feature usage.
• Payment Information: Billing details, payment method information, and transaction history for subscription management.
• Communication Data: Messages, feedback, and support enquiries you send to us through our platform or customer service channels.
• Technical Information: IP address, browser type, device information, and usage analytics collected through cookies and similar technologies.

How We Use Your Information

We process your personal data for specific purposes based on legitimate legal grounds. Here's how we use your information and the legal basis for each purpose:

• Service Provision (Contract Performance): To provide our fitness services, create personalised workout plans, deliver nutrition guidance, and manage your subscription.
• Account Management (Contract Performance): To maintain your account, process payments, and provide customer support.
• Personalisation (Legitimate Interest): To customise your fitness experience, recommend relevant content, and improve service quality.
• Communication (Contract Performance/Consent): To send service-related notifications, respond to enquiries, and provide important updates about our services.
• Marketing (Consent): To send promotional materials, newsletters, and information about new services, only with your explicit consent.
• Analytics and Improvement (Legitimate Interest): To analyse usage patterns, improve our platform functionality, and develop new features.
• Legal Compliance (Legal Obligation): To comply with applicable laws, regulations, and legal processes.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support, under strict confidentiality agreements.
• Fitness Professionals: With certified trainers and nutritionists assigned to you, to the extent necessary to provide personalised services.
• Legal Requirements: When required by law, legal process, or to protect our rights and the safety of our users.
• Business Transfers: In connection with any merger, sale, or transfer of company assets, subject to confidentiality protections.

International Data Transfers

As we operate primarily within the European Union, most of your data is processed within the EU/EEA. When we do transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including adequacy decisions, Standard Contractual Clauses, or other approved transfer mechanisms under GDPR.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. Account information is typically retained whilst your account is active and for up to 7 years after account closure for legal and business purposes. Workout and health data may be retained longer if you consent to contribute to anonymised fitness research. You can request deletion of your data at any time, subject to legal retention requirements.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: Request copies of your personal data and information about how it's processed.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Request limitation of how we process your data.
• Right to Data Portability: Request transfer of your data to another service provider in a structured format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis.
• Right to Lodge a Complaint: File a complaint with the relevant data protection authority.

Data Security

We implement robust technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure data transmission protocols, access controls, regular security assessments, and staff training. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, through email or in-app notifications. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below. We are committed to addressing your privacy concerns promptly and transparently.

Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection or the data protection authority in your EU member state of residence.